Rick Lindberg is a GPSEG and CIO roundtable member and the CIO of Mercer's global human capital line of business. Rick is directly involved with delivering technical solutions to internal and external clients and primarily delivers these solutions through partnerships with offshore development firms, blended with internal shared services teams, and business subject matter experts. Rick can give us a glimpse of the other side - some current realities and lessons learned of outsourcing development and support.