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Biography of Robert Jarvis
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Robert H. Jarvis, Director




Bob Jarvis is a senior technology manager with over 35 years’ experience in e-commerce, financial services and consulting.  He’s been Chief Quality Officer, led development organizations, built project management teams from scratch, is a certified six sigma black belt, and has managed a $65 million consulting P&L (350 consultants) and individual quality teams of 130+ team members.


Over those years, he frequently observed that individuals, teams, and managers were constrained from doing their best work not because they lacked the necessary skills and motivation, but due to issues in the environment beyond their control. 


He left the full-time corporate environment and formed a consulting business to specifically address this problem.  The charter of Quality Enablement LLC (“Enabling quality, from the organization to the individual.”) is to work with senior management to identify and remove those barriers to quality.


He developed a proprietary scoring mechanism to evaluate an organization’s Quality Enablement Score across six dimensions (People, Process, Tools, Metrics, Agility, and Management Style), each with quantifiable business value, guiding principles, and specific activities that enable or inhibit quality.  Those scores are used to define a specific action plan for improving the organization’s quality enablement.


Bob has been a requested presenter at international and regional quality conferences, speaking on the impact of agile development in the context of traditional process frameworks (six sigma, CMMI) and requirements management.  His focus is the strategic transformation needed to unleash the potential of an organization’s talent pool.


Outside his professional career, he’s been active in soccer for 35+ years, and currently runs the referee instruction program for U.S. Soccer in Delaware.  In addition to the GPSEG Board of Directors, he also serves as Vice President of the Board of Stewards for the Newark Natural Foods Coop.


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